Customer Service
If you have any questions or need assistance placing your order please email us at info@oleatrue.com. We typically respond within 2 business days.
Orders are processed in the order they are received. We aim to ship within 2-3 business days of receipt. Please note, depending on the shipping address, orders received on Wednesday, Thursday, Friday, Saturday, Sunday will be mailed the following Monday (if a holiday, Tuesday). We do not want the oil sitting in a postal warehouse over a weekend.
Store Policies
Returns:
to the nature of the product all sales are final sale. No exceptions.
Damaged or Broken Shipments:
If your order arrives damaged, please contact us within 7 days of delivery.
To receive a replacement, please provide clear photos of:
• Each damaged or broken bottle
• The shipping box and packaging as received
• The shipping label
• Any visible damage to the box
Please retain all damaged items and packaging until your claim is resolved, as the carrier may request additional documentation.
Approved claims will receive a replacement of the damaged item(s) at no additional cost. Undamaged products are not eligible for replacement. Olea True reserves the right to verify all damage claims before issuing replacements.
Privacy & Security
We know how important your privacy is. (We spend inordinate amounts of time asking to be taken off mailing lists for catalogs to which we never subscribed!). Olea True only collects personally identifiable information that you voluntarily submit through our website. Such information may include your name, postal address, email address, as well as other information. We will never sell or give away your private information to any third party for any reason. All the information you share with us will be used for the sole purpose of doing business with Olea True.
Let customers speak for us
I take a tablespoon full every morning .
First rate product. High polyphenol content and great flavor. A true quality oil.
Excellent drinking olive oil 💚
Great product
It’s real
Good shopping experience.
Excellent taste and body. Peppery in throat, nice feel. Pure potency.
My family and I are enjoying the first two bottles of Olea True. I recomendad it to one of my friends and he already purchased from you as well. I believe that I am experiencing the first signs of anti inflammation in my body. My knees are doing much better after started taking one big spoon in the mornings with empty stomach. My wife, father and law and myself are taking it along with me although in less quantity.
Excellent shipping time.
Love this oil. Been using it for some time now. Very peppery just like it supposed to be and a good value for high end olive oil
Best tasting Virgin Olive oil I ever had Excellent taste
Excellent taste
My family is from Kalamata, Greece and I know Great Olive Oil...this is Great Olive oil that I received from you. Well done!!
Love it!
Fantastic olive oil. Worth every penny. This is my second purchase of the 3 bottle pack and I will continue to buy this olive oil every single time